#Managed IT Support Ottawa
Vingua’s IT Support Ottawa mixes both responsive and proactive elements. These combine to offer a complete IT Support Ottawa, encompassing support, management and strategic planning, maintaining alignment between IT systems and your business plans.
Responsive IT Support Ottawa
Our operates a 24/7 IT helpdesk to assist our customers with their support requirements. Our service delivers all the levels of IT assistance an organisation can require. So whether you need responsive break/fix help, answers to ‘how-to’ questions or advanced technical support, we’ll be the IT partner you can rely on. We work to strict response times, ensuring all issues are addressed within two hours (our average response time has been less than 5 mins this year so far). Our helpdesk also prioritises support based on the severity of issues.
Proactive IT Support Ottawa
While a responsive service is important, it’s more efficient if IT issues don’t happen in the first place. For this reason, Vingua delivers a proactive support service as well. We provide 24/7 remote monitoring for core systems, hardware and software, checking on the health of your IT infrastructure. This allows us to detect IT issues as they develop and prevent them from becoming problems – often before our customers have arrived at their workplace for the day. Monitoring also provides us with an indication of when IT hardware is reaching the end of its life.
Our IT Support Ottawa Are Perfect For Your Business If:
- You are an SME with 10-250+ people in your company.
- You’re looking for 24/7 IT Support Ottawa available 365 days a year at a fixed monthly cost.
- You have a business within finance, property, or other professional services sector.
- You want access to your IT Support Ottawa quickly, within just minutes.
- You’re looking for IT Support Ottawa company which helps you achieve your business goals.
- You’re looking for an 100% UK based IT outsourcing firm or consultant.
Why Vingua IT Support Ottawa
Our IT Support Ottawa is proven to deliver all three. 99% of our clients are completely satisfied with our rapid, reliable and expert service. You’ll love our award-winning friendly IT Support Ottawa as well as our advanced cyber security solutions and expert Technology Consulting for businesses with 10-250+ employees.
Years of Experience
We Are Present In Your City
Clients in United Kingdom
What You Can Expect?
Our local IT Support Ottawa should be your first call for any day-to-day IT problems such as forgetting a password, trying to set up a new application or trouble signing in from home. No matter how small the problem, we’re on the other end of the line to make life run more smoothly. our goal is to provide the IT Support Ottawa that your business needs to succeed, and we make this a reality by listening first. We understand that your business is unlike any other, and this is important because your IT Support Ottawa needs are just as unique as your business.
Services Include With Our IT Support Ottawa
We employ a variety of skilled technology professionals who cater to each and every one of your business’ unique requirements. We’re the IT partner of choice for businesses in a diverse spectrum of industries, right from Architecture, Financial and Law Firms to Charities, Property, Education, Pharmaceutical and other professional services.
Sometimes you just need to pick up the phone and call someone who can help with an IT Issue! As a client you will have unlimited access to our Helpdesk Team to resolve and answer any issues you face. Contact us via phone or email.
Some Businesses never know they’ve suffered a Cyber attack because they have no way to detect it. We will monitor all your Servers and Workstations, keeping them up to date and protected and will be alerted if there is an attempted Cyber attack on your Business.
Need to know that your issue will be quickly responded to? We always respond promptly to all our clients, but as an added guarantee we work towards a Service Level Agreement (SLA). The response times within our SLAs are usually the worse-case scenario, in most cases we will answer and deal with any issues immediately.
Cyber Security Audit
All our Managed IT Support customers are given a FREE Cyber Security Audit. This will highlight any vulnerabilities in your IT Infrastructure and what’s needed to plug those vulnerabilities. To date, we’ve found major security issues with every client we’ve taken on, so this audit is essential.
If you host your Website elsewhere, pay another vendor for your Office 365 licenses, or have bespoke software which includes Vendor support, we will liaise with those vendors directly to save you acting as the middle-man. You don’t have the time to deal with IT Issues, which is why its up to us to take care of them on your behalf.
Virtual IT Director
We will act as your virtual IT director and work with you to give different options for your future IT Infrastructure. We will create a Technology Roadmap inline with your business needs and help you to achieve your goals.
Technology Business Review
Our clients are so important to us, which is why we will regularly meet with you (in person or virtually) to discuss your IT setup, any issues you’re facing and talk about future projects.
Discounts On Other IT Services
As a regular Managed IT customer, you also will have the chance to receive discounts on our other services such as onsite visits and project work.
What Clients Say ?
Helpful humans and easy to work with!. Vingua were recommended to speak with about the frustrations I was having with our IT system at work, which all my team use daily. I’m not an expert in IT systems but they made it clear what the problems were that were slowing us down. They discussed various options in what I call ‘pub language’ (easy to understand, no jargon!). We no longer use our slow sever and my team have access to their support when needed too. And our new IT deal isn't actually costing us any more money so it’s a pleasure to recommend them to others.
John SmithThis Review form Trustpilot
Frequently Asked Questions
Millions of customers rely on our IT Support & IT Consultancy to grow their business Global.
Park at the nearest available parking meter without paying the meter and call 999-999-9999 to report the problem. We will note and approve your alternate location and will investigate the cause of the shortage in your assigned facility.
You should come to the Parking office and report the loss. There is a fee to replace your lost permit. However, if your permit was stolen, a copy of a police report needs to be submitted along with a stolen parking permit form for a fee replacement exemption.
All facilities are restricted from 2:00 am - 6:00 am on all days. No exceptions are made for any holiday or recess except those officially listed as a
Holidaysin the calendar. Please note: 24-hour rental spaces, 24-hour rental lots, and disabled parking is enforced at all times.
Some parking facility restrictions differ from others. Be sure to take note of the signs at each lot entrance.
What's New Trends & Insights
We make it our business to keep ourselves and our clients informed of all the latest industry news and technological developments. We’re active in a number of professional forums and industry publications. We publish regular articles for our clients, free of charge, that details everything from industry-specific guidance to cyber security trends, general tips and tricks and product specific information for all the major software houses.